Elevating Team Performance at a Fast-Growing Firm Through Enhanced Feedback Skills
The Pain Point
A rapidly expanding consulting firm recently implemented a new service delivery model, significantly changing how leaders manage and guide their teams. As part of this transition, the company prioritized enhancing team performance by improving the effectiveness of feedback conversations. Leaders expressed the need for support in developing the skills to deliver high-quality, day-to-day feedback that drives employee engagement, retention, and performance.
The Deliverable
ModelExpand partnered with the firm’s core project team to design and deliver a tailored, half-day, in-person workshop. The focus was on upskilling leaders to provide actionable feedback and identify opportunities to improve team performance through effective coaching and development.
The Audience
The workshop brought together approximately 35 leaders from across the organization, including executives, client engagement leads, and people managers. These individuals were responsible for driving performance and shaping culture in a fast-paced, high-growth environment.
The Outcome
91% of attendees reporting improved skills in providing high-quality feedback.
The workshop had a strong impact, with 91% of attendees reporting improved skills in providing high-quality feedback. Nearly 90% agreed that the training increased their confidence in upleveling team performance through better feedback practices.
Leaders praised the practicality of the workshop. One participant commented that ModelExpand “facilitated an important conversation for our group, tailored to the uniqueness of our industry.” Another appreciated the relevance of the content, noting that “the training included very relevant scenarios and activities based on where we are in our performance cycle.”
With nearly 90% of participants recommending the training, the program successfully addressed the company’s leadership development needs, equipping leaders with the tools to enhance team performance through effective feedback.
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